Trade Assurance is a free service by Alibaba designed to create trust in trade. We provide a set of protections to give you assurance that suppliers will honor key terms of your contract.
With Trade Assurance, you’ll enjoy:
On-time shipment protection
If the supplier fails to ship by the date set in your contract, you’re protected. Alibaba will provide you with a refund.
Payment protection for your covered amount
If the supplier breaks the on-time shipment or product quality terms of your contract, Alibaba will refund the covered amount of your payment.
Product quality protection
Select either pre-shipment or post-delivery coverage – Alibaba will refund you if the product quality or quantity does not meet the terms set in your contract.
This Transaction Services Agreement (this “Agreement”) describes the terms and conditions on which you conclude online transactions for products and services by using the websites, mobile sites, mobile applications and other online transaction portals owned, operated, branded or made available by Alibaba from time to time which relate to (a) the Alibaba.com e-commerce platform including but not limited to the web and mobile-optimized versions of the websites identified by the uniform resource locator “www.alibaba.com” and the mobile applications of the Alibaba.com e-commerce platform (the “Alibaba Sites”); and (b) the AliExpress e-commerce platform including but not limited to the web and mobile-optimized versions of the websites identified by the uniform resource locators “www.aliexpress.com”, “www.hongkongtousa.com” and “www.tmall.ru”, and the mobile applications of the AliExpress e-commerce platforms, (collectively the “AliExpress Sites”), (with Alibaba Sites and AliExpress Sites collectively the “Sites”). This Agreement contains various limitations on Alibaba transaction 'services offered through the Sites as well as gives various powers and authority to Alibaba.com with respect to online transactions effected using Alibaba.com’s transaction services offered through the Sites. This includes without limitation the power and authority to reject or cancel an online transaction, to refund the funds to a buyer or to release the funds to a seller.
Supplemental Services Agreement between you as a User and Alibaba (as defined below) (the “Alibaba.com Supplemental Services Agreement”) carefully which are hereby incorporated into this Agreement by reference.
Disputes between Buyers and Sellers. You agree that any Dispute arising between you and the other party to an Online Transaction will be handled in accordance with Alibaba shall have the full right and power to make a determination for such Dispute or to delegate or sub-contract such power to another party. Upon receipt of a Dispute, Alibaba.com shall have the right to request either or both of Buyer and Seller to provide supporting documents. You agree that Alibaba.com shall have the absolute discretion to reject or receive any supporting document. You also acknowledge that Alibaba.com is not a judicial or arbitration institution and will make the determinations only as an ordinary non-professional person. Further, we do not warrant that the supporting documents that the parties to the Dispute submit will be true, complete or accurate. You agree not to hold Alibaba.com and our affiliates liable for any material which is untrue or misleading. You agree to release and indemnify Alibaba.com (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such dispute.
Confidential Obligations: You shall keep confidential all confidential information provided by other members of the Alibaba.com Sites or by Alibaba.com or any of its affiliates in connection with any Online Transaction or the Transaction Services.
All information and material provided by another member of the Alibaba.com Sites or by Alibaba.com or any of its affiliates will be deemed to be confidential information unless such information or material is already in the public domain or has subsequently becomes public other than due to your breach of the confidential obligations.
Name: The Bank of East Asia Limited
Swift code: BEASHKHH
Bank code: 015
Branch code & Name: 177-Shek Tong Tsui Branch
Branch address: Shop I & J, G/F, Sun On Building, 484-496 Queen's Road West, Shek Tong Tsui